For full information on our refunds policy please visit the Terms and Conditions page on the website.

The general terms are:

Refunds can be requested within 14 days of purchase unless the activity has already been booked with the Supplier.

Refunds after this period will be at our sole discretion and will be subject to a £20 or 20% (whichever is greater) fee.

Note that refunds can only be made to the purchaser. Refunds will not be made to a Voucher holder who is not the purchaser, or any third party.

Physical Gifts and Gift Tins can only be returned if all contents are present and the plastic wallets are intact.

Should an activity or specific location become unavailable we and/or the supplier reserve the right to provide an exchange or a full refund to the original purchaser, this will be the limit of our liability and we will not be responsible for any costs incurred such as travel or accommodation.