If you are here then you now have your voucher and are ready to book - congratulations!
If here are some frequently asked questions to help you if you are having any difficulty activating your voucher and making a booking.
Why must I make the booking myself?
We collaborate with a diverse selection of activity providers to offer experience days. Reservations are made directly with these suppliers and not through us. Customers are required to pre-book to ensure the day is well-organised and to maximise enjoyment of the experience.
How do I book my activity?
Once you've received your voucher, you need to register it on the registration page using your 10-digit number and PIN. This will give you access to the suppliers connected with your voucher and, if applicable, a list of potential locations. Choose your preferred location or supplier, find out their available dates, and book directly with them.
To secure your booking, the supplier will need your 10-digit voucher number and some personal information. Please wait for confirmation from the supplier before planning additional travel or accommodation. Once a date is booked, you will be subject to that supplier’s terms and conditions, so please acquaint yourself with these at the time of booking.
How do I check availability after receiving my voucher?
After registering your voucher, you will gain access to the contact details of the suppliers. You can then directly contact the supplier to check available dates.
My voucher isn't activating?
Please ensure you enter the full voucher number and PIN correctly. The system is case-sensitive, so make sure there are no extra spaces and that you use uppercase letters where needed. Note that you cannot log in with just an order confirmation number; please refer to the voucher for complete details.
Where can I find my voucher number and PIN?
Look in the bottom right corner of your voucher for your voucher number and PIN.
I haven't received my voucher booking details?
Visit the registration page to find out your details. Entering your voucher number and PIN will allow you to log in repeatedly within the validity of your voucher to view these details.
I can't log in to the activation site?
Ensure you’ve entered the correct voucher number and PIN code as printed on your voucher. PIN codes are case-sensitive, so check for any extra spaces. If entered incorrectly, exit the registration page and begin again.
My voucher number isn't recognised?
Ensure all characters and numbers are typed correctly without spaces and in the correct case. Try typing the number manually instead of copying and pasting from an e-voucher to prevent incorrect entries. If issues persist, please contact us for further assistance.
How do I activate my voucher without a UK postcode?
Registration can still be completed using non-UK addresses by manually entering your address rather than using an auto-generated choice from a UK postcode.
I need to contact the activity partner?
To obtain contact details of the experience provider, register your voucher on the registration page, or log back into your customer portal. You will need your 10-digit voucher number and PIN for access. Once registered, you can view and use the contact details to make your booking.
My PIN code isn't working?
Since PIN codes are case-sensitive, try entering it again exactly as shown on your voucher. If problems persist, contact Customer Services via email, chat, or phone.
Do I need to choose a date or location before buying a voucher?
No, you do not need to decide on a date or location before purchasing. The vouchers are valid across all locations listed under the 'Locations' tab on each product page. The recipient can choose when and where to use the experience before the voucher expires. Vouchers can be redeemed only with participating suppliers and at specified locations.
Can I take the experience at an unlisted location?
Locations are set by mutual agreement with the suppliers, and vouchers cannot be used at any unlisted locations. Should new locations become available, they will be added to the product pages on the website.
Do I need to pre-book a date?
Yes, all experiences require pre-booking. We advise booking as early as possible to avoid disappointment. Some experiences are weather-dependent (e.g., flying or driving), so availability may be limited during winter months.
Can I take spectators to my experience?
Many experiences allow spectators; further details are available under the 'spectator' tab on the experience page.
How do I book using my generated booking code?
Begin by registering your voucher on the registration page with your 10-digit voucher number and PIN. Complete your details to take ownership of the voucher. After registering, access all voucher information, including booking details. Follow the provided online booking link or contact the operator directly for arrangements. Bring the voucher on the day of your experience.
Can I add more people to my experience?
While most vouchers are for 1 or 2 people, you can usually purchase additional vouchers to include more people. When booking, inform the provider that you have multiple vouchers to book together, subject to availability.
The supplier hasn't confirmed my booking!
Booking confirmations are sent directly from experience providers. Contact the supplier you booked with to resend confirmations. Access their contact details by logging into the customer portal with your 10-digit voucher number and PIN.
I haven't heard back from the supplier?
Given the popularity of the experiences, suppliers might not respond immediately. Allow up to 48 hours (excluding holidays) after leaving a message or email before following up. Note that suppliers may not operate 7 days a week or year-round, especially for seasonal experiences.
I can't find a suitable location?
If the listed locations are unsuitable, browse through the range of experiences and exchange your voucher for an alternative on the exchange page (fees may apply). A complete list of locations can be accessed through the customer portal with your voucher number and PIN.